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Cancellation Policy

Flavor to Heal Booking Policy Thank you for choosing Flavor to Heal! We're excited to support you on your wellness journey using Agile methods. Please review our booking policy to ensure a smooth and transparent experience. Booking & Payment All sessions must be booked through our online booking system. Payment is required at the time of booking to secure your session. For Sprint Starter, Momentum Builder, and Transformation Package plans, full payment is required upfront unless otherwise specified during special promotions. Pricing is subject to change. However, once booked, your rate is locked in for the duration of your plan. Rescheduling & Cancellations We understand that life happens! You may reschedule your session up to 24 hours before your scheduled time without penalty. Cancellations made with less than 24 hours' notice will result in forfeiting that session. If you need to reschedule or cancel, please contact us at devinkiehborth@flavortoheal.com or through your client portal. No-shows without prior notice will result in forfeiting the session without refund. Sprint Session Scheduling The first Sprint Planning session must be scheduled the day before a sprint starts. Since sprints start on Monday, this would typically be on Sunday. Clients are responsible for scheduling their Sunday Kick-off/Sprint Planning session via the link provided in the client questionnaire. Sprint Check-ins are held on Friday, Saturday, or Sunday of the first week of the sprint (client's choice). Sprint Planning/Retrospective sessions are held on Friday, Saturday, or Sunday of the second week of the sprint (client's choice). Refund Policy Due to the nature of our personalized wellness programs, all sales are final. Program Commitment Flavor to Heal is a collaborative experience designed to help you reach your wellness goals. Your consistency and commitment are essential to your success. We encourage clients to actively participate in all scheduled sessions, complete their daily stand-ups, and engage with the Kanban board to track progress. Communication All communication regarding sessions, questions, or feedback will take place through our client portal or email. We aim to respond to inquiries within 24-48 hours during business hours. By booking with Flavor to Heal, you agree to these terms and are committing to your wellness journey with a positive and open mindset. Thank you for letting us be part of your transformation!

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